Delivery

Our shipping policy is based on the belief that you are looking for fast delivery when shopping online. Mainland UK customers placing an order before 12 Noon can expect Next Day delivery of stock items.

We aim to maintain ongoing stock of all items listed on OnlineEquine.co.uk, but if, on occasion, we have sold out and are waiting for new stock to come in, we will contact you if we expect there to be any significant delay.

We normally use Royal Mail  First Class for weights up to 1 kg; above that we use the  carrier that provides the most efficient and best value service for the weight of the parcel and destination. Delivery charges are calculated at cost.

To see how much delivery will be for your order, just select the products you are looking for, click ‘Add to Basket’ and then ‘Check Out Now’. and go to your basket. Adjust the drop-down menu to your own shipping destination and  you will see the delivery cost of your order. This is all before you have entered any card or personal details or confirmed your order.

If you have any instructions for the carrier – i.e. if you will not be in and would like the parcel left in a safe place, or if you are in a hard to find location - please add a note with your instructions to your order.

We can normally track your order and provide information as to the carrier and expected time of delivery; some carriers will send you a text message with information on expected time of delivery.

You can, of course, also collect your order from our warehouse in Daventry, Northamptonshire NN11 4SD  if you wish. If you have paid any delivery charges, they will be refunded in full.